Refund policy

Last Updated: April 2026

This online store https://findfetch.store is operated by AF&U under the brand FindFetch ("we," "us," or "our"). We value your satisfaction and want to ensure a fair and transparent return process.

1. 30-Day Return Window

You have 30 days after receiving your item to request a return or refund. After 30 days from delivery, we are unable to process return or refund requests.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

•        The item must be unused, unworn, and in its original condition and packaging.

•        Proof of purchase (order confirmation email or order number) is required.

•        You must contact us before returning any item. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery with photographic evidence of the issue. This allows us to investigate promptly and provide the best solution.

For confirmed defective, damaged, or incorrect items, we will offer one of the following at our discretion:

•        A full refund (no return required in most cases)

•        A free replacement

•        A partial refund or store credit, depending on the circumstances

In many cases, we will issue a refund without requiring the item to be returned.

4. Non-Returnable Items

Certain items cannot be returned or refunded, including:

•        Personal care or hygiene products once opened or used

•        Custom-made or personalized products

•        Perishable goods

•        Gift cards

•        Items marked as final sale at the time of purchase

If you are unsure whether a product is eligible for return, please contact us before purchasing.

5. Return Shipping Costs

If a return is approved and the item needs to be shipped back:

•        Defective, damaged, or incorrect items: We will cover return shipping costs or issue a refund without requiring a return.

•        Change of mind or other reasons: Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service, as we cannot guarantee receipt of items without tracking.

6. European Union — 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving the goods, without providing a reason, in accordance with the EU Consumer Rights Directive.

To exercise this right:

•        Contact us at info@findfetch.store within 14 days of receiving your order.

•        Items must be unused, in their original condition, and properly packaged.

•        Return shipping costs are the responsibility of the buyer unless the item is defective.

Certain categories may be excluded from the right of withdrawal where legally permitted, such as sealed hygiene products once opened.

We will process your refund within 14 days of receiving the returned item or proof that it has been sent back.

7. Refund Processing

Once your return request is reviewed and approved:

•        You will receive an email notification confirming the approval.

•        Refunds are issued to the original payment method.

•        Please allow approximately 5–10 business days for the refund to appear on your statement. Processing time may vary depending on your bank or payment provider.

•        Original shipping costs are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@findfetch.store.

8. Exchanges

We do not offer direct exchanges. If you would like a different item or variant, please initiate a return for the original item and place a new order.

9. How to Initiate a Return or Refund

To request a return or refund, contact us at:

Email: info@findfetch.store

Please include your order number, the item(s) in question, and the reason for your request. We will respond within 2 business days with further instructions.

Important: Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted or refunded.

10. Contact Us

If you have questions about this Return and Refund Policy, contact:

AF&U — FindFetch

Email: info@findfetch.store

Website: https://findfetch.store