Privacy policy
Last Updated: April 2026
This Privacy Policy describes how AF&U, operating under the brand FindFetch ("we," "us," or "our"), collects, uses, and shares your personal information when you visit or make a purchase from https://findfetch.store (the "Site").
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
1. Data Controller
AF&U, operating as FindFetch, is the data controller responsible for your personal data. If you have any questions about this policy or your data, contact us at: info@findfetch.store
2. Information We Collect
Information you provide directly:
• Name, email address, shipping address, and billing address
• Phone number (if provided)
• Payment information (processed securely by our payment processor; we do not store full card details)
• Any information you provide when contacting our support team
Information collected automatically:
• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, referring URLs
• Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information we collect to:
• Process and fulfill your orders, including shipping and payment processing
• Communicate with you about your orders, including shipping updates and tracking information
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your explicit consent; you may unsubscribe at any time)
• Improve our website, products, and services
• Comply with legal obligations
• Prevent fraud and enhance the security of our Site
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
• Performance of a contract: Processing your order and delivering your purchase.
• Legitimate interests: Improving our services, preventing fraud, and ensuring website security.
• Consent: Sending you marketing emails and using non-essential cookies. You may withdraw consent at any time.
• Legal obligation: Complying with applicable laws and regulations.
5. Who We Share Your Data With
We share your personal information with the following categories of third parties, solely for the purposes described in this policy:
• Shopify: Our e-commerce platform that hosts our store and processes transactions.
• Payment processors: Stripe, PayPal, or Shopify Payments for secure payment handling.
• Shipping and fulfillment partners: To deliver your orders. Your name and shipping address are shared with our fulfillment providers.
• Email marketing services: If you opt in to marketing communications.
• Analytics providers: Such as Google Analytics, to understand how visitors use our Site.
• Advertising platforms: Such as Meta (Facebook/Instagram) and TikTok, for targeted advertising (only with your cookie consent).
We do not sell your personal data to third parties.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the EEA, including the United States and other jurisdictions where our service providers operate. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on adequacy decisions.
7. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies. These include:
• Essential cookies: Required for the Site to function (e.g., shopping cart, checkout). These do not require consent.
• Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics). Require your consent.
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness (e.g., Meta Pixel, TikTok Pixel). Require your consent.
When you first visit our Site, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can change your preferences at any time through the cookie settings on our Site or by adjusting your browser settings.
8. Your Rights
If you are located in the EEA, UK, or Switzerland (GDPR):
• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Withdraw consent for marketing or non-essential cookies at any time.
If you are located in California (CCPA):
• Right to know what personal information we collect and how it is used.
• Right to delete personal information we have collected.
• Right to opt out of the sale of personal information. We do not sell personal data.
• Right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, contact us at info@findfetch.store. We will respond within 30 days (or sooner where required by law). You also have the right to lodge a complaint with your local data protection authority.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:
• Order and transaction data: retained for the duration required by applicable tax and accounting laws (typically 5–10 years).
• Marketing data: retained until you unsubscribe or withdraw consent.
• Analytics data: retained in anonymized or aggregated form.
10. Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption for all data transmitted through our Site and secure payment processing through PCI-compliant providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our Site is not intended for individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our Site with a revised "Last Updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or wish to exercise your data rights, contact us at:
AF&U — FindFetch
Email: info@findfetch.store
Website: https://findfetch.store